Claim pathway summary
The exact path depends on the facts, but most NSW CTP claims need the same early structure.
- 1
Identify the vehicle and insurer
Record registration, driver details, police event number, witness details and any camera sources. If the vehicle is unknown or uninsured, the Nominal Defendant pathway may need early attention.
- 2
Get medical evidence early
Tell your GP and treating providers about every physical and psychological symptom connected with the crash. Early records can affect injury classification, treatment disputes and later damages evidence.
- 3
Lodge the statutory benefits claim
Use the correct claim form and medical certificate. Time limits can affect backdated weekly payments and the insurer response, so delay can create avoidable problems.
- 4
Track treatment, care and weekly payments
The Motor Accident Injuries Act and SIRA Guidelines set the framework for statutory benefits, treatment and care, weekly payments and insurer decision-making.
- 5
Challenge insurer decisions in time
Some disputes require internal review first. Unresolved disputes may move to the Personal Injury Commission through the correct medical, merit, miscellaneous or damages pathway.
