Contact

Contact NSW CTP Claims

NSW CTP Claims is a specialised service of Stephen Young Lawyers. Legal services are provided by Stephen Young Lawyers. Use this page if you have been injured in a NSW motor accident and need help with an insurer letter, claim deadline, treatment dispute, weekly payment issue, impairment assessment, damages question or appointment request.

Call (02) 7233 3661 Send a secure enquiry

Office hours

Monday to Friday, 9:00 am to 5:00 pm Sydney time, excluding NSW public holidays.

Appointment options

Phone, video and in-person appointments are available by prior arrangement.

Acknowledgement

We ordinarily acknowledge online enquiries within one business day.

Call (02) 7233 3661 Send a secure enquiry

Before you send the form

What to send first

If time is short, send the latest insurer decision, review outcome, PIC notice or deadline letter first.

Insurer decision or deadline

Include the complete letter, date, reasons, deadline and attachments.

Medical certificate or IME material

Include the latest capacity certificate, IME notice or report and relevant treating evidence.

Weekly-payment or PAWE evidence

Include payslips, tax or business records and the insurer calculation or capacity letter.

Treatment refusal or recovery plan

Include the request, refusal reasons, clinical notes and provider recommendation.

Send an enquiry

The secure form is preferred for claim enquiries because it asks for the key document, deadline and insurer details needed for initial triage. If you cannot use the form, email info@nswctpclaim.com.au or call (02) 7233 3661.

Step 1 - details needed for triage

Start with the document and deadline. If you are not sure about the insurer or document type, choose the closest option.

Name

Phone or email

Please provide at least one way for us to contact you.

Accident dateInsurer

Type of document receivedDeadline shown on the document

Copy the date or wording from the letter if you can.

Step 2 - optional context

Add these details if they are available. You can still submit the form if you do not have every document yet.

Brief injury descriptionFile upload

Optional. Upload one PDF, image or Word document under 8 MB. If the document contains Medicare numbers, bank details, tax file numbers or unrelated medical history, redact those parts unless they are directly relevant to the CTP issue.

Preferred languagePreferred contact method

Anything else we should know?

Privacy notice

We collect the information in this form to identify your NSW CTP claim issue, check urgency and decide whether Stephen Young Lawyers can respond or seek further documents. The enquiry is reviewed by NSW CTP Claims / Stephen Young Lawyers intake and legal staff. Form information and uploaded documents are sent to our enquiry system and email account and are stored in access controlled systems. Do not upload documents with sensitive identifiers such as tax file numbers, Medicare numbers or bank card details unless they are directly relevant. You can request access to, correction of, or deletion of enquiry information by using the contact details on this page or the privacy page.

Submitting this form does not lodge a claim, stop a deadline, or create a solicitor-client relationship. Legal services are only provided after Stephen Young Lawyers agrees to act and a costs agreement/retainer is in place. See our Terms & Conditions and Privacy Policy.

Getting to the office

Public transport

The office is in the Sydney CBD. Town Hall, Wynyard and Martin Place transport connections are within walking distance, subject to your mobility and route.

Parking

Paid parking is available in nearby Sydney CBD car parks. Check rates, height limits and walking distance before attending.

Accessibility

The office is in a lift-serviced commercial building. Please tell us before the appointment if you need step-free access, a support person, interpreter assistance or a remote appointment.

Important note

Submitting an enquiry does not create a solicitor-client relationship, does not mean Stephen Young Lawyers has accepted your matter, and does not stop any legal or insurer deadline. We only act after we agree to accept the matter and the required engagement documents are completed.