NSW CTP insurer claim pages
If you need the right NSW CTP insurer page quickly, start with the insurer named on the at-fault vehicle green slip or insurer letter. The correct page below gives you the contact route, claim-start steps, and dispute pathway before time-sensitive review rights are missed.
Quick answer
Choose your insurer page below to get direct contact details and a practical claim-start checklist, but first make sure you have the right NSW CTP insurer entity. If the insurer identity is still fuzzy or your deadline is close, protect time first and then supplement the evidence.
Urgent action
If payments have been reduced or stopped, or your deadline is under 7 days, preserve the right first and perfect the bundle second.
Internal review guideNSW CTP insurer directory
Select the insurer for the at-fault vehicle to access contact details and specific lodgement guides.
AAMI CTP Claim
AAI Limited t/a AAMI
Allianz CTP Claim
Allianz Insurance Australia Limited
NRMA CTP Claim
Insurance Australia Group NRMA MAI Claims
GIO CTP Claim
AAI Limited t/a GIO
Youi CTP Claim
Youi NSW CTP Insurance
QBE CTP Claim
QBE Insurance (Australia) Limited
Official insurer check before you open an insurer page
Before you rely on a brand name, cross-check the operative insurer against the SIRA NSW CTP insurer list, the decision letter, the claim number, and the registration or green slip material you already hold. If those details do not line up, preserve the earliest deadline first and ask in writing for the exact NSW CTP insurer entity and file identity.
Check the current SIRA NSW CTP insurer list →
Before you open an insurer page
confirm the actual insurer on the at-fault vehicle rather than relying only on a group brand, shared claims team, or phone-note summary
put the current decision letter, accident summary, medical certificate, and any live statutory deadline into one core pack
separate treatment, weekly payment, threshold, and liability issues if one insurer letter mixes them together
add a one-page evidence index from the first send so later internal review or PIC work does not require a rebuild
If the insurer identity is unclear
Fleet vehicles, lease vehicles, commercial operators, and shared group branding create the easiest wrong-file mistakes in NSW CTP practice. The practical fix is to lock down the actual insurer entity first, rather than assuming the first familiar brand on the phone or in a generic claims email is enough.
- match the registration or green slip evidence against the actual insurer named on the operative letter, not just a group brand
- check whether the vehicle was fleet-owned, leased, or commercially operated before assuming the first familiar brand is the right NSW CTP file
- if time is short, lodge the core rights-preservation pack on the best available insurer record and say expressly that insurer identity is still being confirmed
If one insurer letter covers treatment, weekly payments, threshold, PAWE, or liability at the same time
A combined insurer letter often looks like one problem, but in practice it can contain several different decisions. The first 7 days usually decide whether you preserve the correct pathways or let one issue swallow the rest.
Isolate each actual decision and ask in writing for any missing reasons, worksheets, or reports.
Match each issue to the right route — internal review, PIC merit review, or medical dispute.
If a deadline is close, lodge the rights-preserving step first, then supplement with evidence.
Which page should you open first?
If you are not sure whether you need an insurer page, an insurer-identification page, or a Nominal Defendant pathway, start with the factual problem you are facing now.
You know the insurer but need the right contact
Open the insurer page itself when the at-fault vehicle insurer is already known.
Open Lodge guide →You are not sure the insurer is correct
Open the insurer-identification guide if fleet or group branding makes identity unclear.
Open ID guide →The vehicle may be uninsured or unidentified
Open the Nominal Defendant comparison page when vehicle identity is the problem.
Open ND guide →One letter mixes several decisions
Open the pathway map if treatment, weekly payments, and liability issues are colliding.
Open Pathway map →Frequently asked questions
Top questions about starting a NSW CTP claim and interacting with insurers.