Privacy Policy
This policy explains how Stephen Young Lawyers (trading as NSW CTP Claim) collects, uses, stores, and discloses personal information in connection with this website, enquiry forms, and related enquiries.
Quick summary
- We collect only information reasonably needed to assess and progress enquiries.
- Enquiry form submissions are used for triage and case assessment, not automatic claim lodgement.
- If we are not engaged, information is retained only as needed for legal/compliance and file management purposes.
1) Who we are
We are an Australian legal practice providing information and legal services for NSW motor accident (CTP) matters.
2) What personal information we collect
Depending on your interaction with us, we may collect:
- identity and contact details (name, phone, email, address)
- accident, injury, treatment, employment, and insurer-related details
- documents and records you upload or provide for case assessment
- communications and notes of calls, emails, or enquiry-form interactions
- technical and usage data (for security, diagnostics, and service improvement)
3) How we collect personal information
- directly from you through forms, portal submissions, calls, and emails
- from referrers or authorised representatives acting for you
- from service providers supporting hosting, analytics, communications, and security
- from insurers, medical providers, or experts where relevant and permitted
4) Why we use personal information
We use personal information to:
- respond to enquiries and assess whether we can assist
- support claim preparation and legal-service delivery where we are engaged
- communicate updates, requests, and relevant next steps
- operate, secure, and improve our website and enquiry tools
- comply with legal, professional, insurance, and regulatory obligations
5) Enquiry-form use and limits
Information entered into our enquiry forms is used to organise and assess your enquiry. Submitting an enquiry form does not of itself lodge a claim with an insurer or authority, and does not by itself establish a solicitor-client relationship.
6) Disclosure of personal information
We may disclose information where reasonably necessary, including to:
- our staff, consultants, and professional advisers
- technology and communications service providers
- insurers, medical providers, experts, courts, or tribunals where required for your matter
- regulators, law enforcement, or authorities where required or authorised by law
7) Storage, security, and retention
We take reasonable technical and organisational steps to protect personal information against misuse, interference, loss, and unauthorised access, modification, or disclosure. No data environment is completely risk free.
We retain information for as long as reasonably required for the purposes described in this policy, including legal and professional record-keeping obligations.
8) Cookies and analytics
This website may use cookies and analytics tools to understand usage patterns, improve performance, and protect service integrity. You can manage cookies through your browser settings.
9) Access and correction
You may request access to personal information we hold about you, and request correction if it is inaccurate, out of date, incomplete, irrelevant, or misleading.
10) Complaints
If you have a privacy complaint, contact us first so we can attempt to resolve it promptly. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).
11) Contact
For privacy requests or concerns, please use our contact page.