Terms & Conditions

Acceptance of terms

By accessing or using this website, you agree to these terms and our Privacy Policy. If you do not agree, do not use this website.

General information only

Website content is general information about NSW CTP matters. It is not legal advice and may not address your specific circumstances. You should obtain advice tailored to your facts, injuries, and deadlines.

Form submission and user responsibility

Website forms are information and enquiry tools. They may assist with preparing documents or enquiries, but they do not themselves constitute formal lodgement of a statutory benefits claim, internal review, or Personal Injury Commission filing.

You remain responsible for ensuring required forms are correctly lodged with the relevant insurer or authority within all applicable time limits.

3A) Website tools are not a substitute for insurer or PIC lodgement

Some pages and forms help organise information about accident details, injuries, treatment, work capacity, income loss and insurer decisions. These tools do not replace the formal documents required by an insurer, SIRA, the Personal Injury Commission or a court. If you have a live deadline, you should check the required form, destination, method of lodgement and proof of submission.

If we review information you send through the website, that review is limited by the documents provided. Missing insurer letters, incomplete medical certificates, unclear accident dates or absent income material may change the practical advice that can be given.

No solicitor-client relationship

Using this website, submitting an enquiry form, or communicating with us does not create a solicitor-client relationship. We only act after conflicts checks, acceptance of your matter, and execution of a signed costs agreement/retainer.

Accuracy, timeliness and no guarantee

We aim to keep information current and accurate, but laws and insurer practices change. We do not guarantee that content is complete, error-free, or suitable for every matter, and we do not guarantee any claim outcome.

Permitted use

You agree not to misuse this website or enquiry forms, including by:

• attempting unauthorised access, scraping, or disruption
• uploading malicious code or unlawful material
• using content in misleading, deceptive, or unlawful ways

Intellectual property

Unless otherwise stated, website content is owned by or licensed to Stephen Young Lawyers. You may view and print content for personal use. Commercial reuse requires written permission.

Third-party websites and services

This website may contain links to third-party websites or services. We do not control them and are not responsible for their availability, security, content, or privacy practices.

8A) Communications and response times

We may respond to enquiries by email, phone or other contact details you provide. We cannot guarantee immediate review of website enquiries, and submitting an enquiry does not pause any insurer, PIC or court deadline. If a deadline is close, you should take urgent steps to protect your position rather than waiting for a website response.

8B) Sensitive accident and injury information

CTP enquiries often include sensitive information such as injuries, treatment, income, employment, accident circumstances, insurer decisions and family details. Only provide information that is relevant to the enquiry. Do not upload documents for another person unless you have authority to do so or another lawful basis for providing them.

If you send urgent material, you should still keep your own copy and proof of any formal lodgement with an insurer, SIRA, the Personal Injury Commission or a court. Website communications are not a filing receipt from those bodies.

Liability limitation

To the maximum extent permitted by law, we exclude liability for loss or damage arising from use of this website or reliance on its content. Nothing in these terms excludes rights that cannot be excluded by law.

Changes to these terms

We may update these terms from time to time by publishing the revised version on this page.

Governing law

These terms are governed by the laws of New South Wales and applicable Commonwealth law.