Social media and NSW CTP claims: can posts hurt your case?
Yes, they can. Social media is not the whole case, but insurers may use public posts, photos, videos, or check-ins to argue that your functioning is better than you say. General information only.
A single post from a good day, a family event, a holiday snapshot, or a gym clip can be used out of context. That does not automatically make the insurer right, but it can create friction if the file is already under investigation.
The real problem is usually not the existence of social media. It is inconsistency between what the file says, what your doctors understand, and what the insurer thinks the public material shows.
Practical takeaway
Do not panic about every photo. But do assume public material can be found and used. Be careful, be honest, and if social media is being raised against you, answer the actual allegation with context and evidence.