CTP referrals (NSW)
We are a specialist NSW CTP claims team. We welcome referrals from professionals who need a focused motor accident pathway for their client.
Referral sources often include lawyers who do not run CTP files, treatment providers, social workers, allied health teams, and community support professionals.
We also welcome referrals from anyone outside these groups if they know an injured person who needs assistance.
Quick answer
If there is a live insurer decision, send the referral now with the decision letter, current deadline, and a short issue summary. If your deadline is under 7 days, preserve rights first with a core filing and add reports as dated supplements.
Why refer to a specialist CTP team
- Fast triage of urgent insurer decisions and review deadlines
- Focused handling of threshold/WPI/PIC pathway issues
- Experience with severe injury and Lifetime Care transitions
- Clear communication with the referring professional and client
Referral compliance and professional standards
We manage referral relationships within the applicable legal and professional framework for NSW motor accident matters, including MAI Regulation requirements (including section 41) and practitioner conduct obligations.
Our referral model is designed to prioritise client outcomes, informed consent, and transparent case handling.
What makes a stronger referral
The fastest referrals are usually the ones that make the live issue obvious. If the matter is already in dispute, identify the exact insurer decision and attach the letter if available.
- Claim number, insurer name, accident date, and current deadline
- Whether the issue is weekly payments, treatment, threshold injury, WPI, liability, or a PIC filing problem
- Current certificate of capacity and key treating records
- Work impact, income issues, and whether benefits have stopped or reduced
- Any urgent complexity, such as Nominal Defendant, fatal accident, nervous shock, or severe injury matters
If the dispute is already moving toward internal review or the Personal Injury Commission, say that clearly so triage can start in the right stream.
When to mark a referral as urgent
Some NSW CTP matters move quickly. Referral urgency should be flagged where there is a short review window, a live work-capacity dispute, treatment has been refused, or a claimant is close to losing weekly benefits.
- An internal review deadline is running or has nearly expired
- Weekly payments have stopped or been reduced
- Surgery, imaging, rehab, or other treatment has been refused
- The insurer is alleging threshold injury or relying on an IME that is likely to be challenged
- The matter involves a fatal crash, psychiatric injury after death, or Nominal Defendant evidence that could disappear
For adjacent guidance, see CTP claim disputes, PIC merit review vs medical assessment, and Nominal Defendant pathways.
Submit a referral
Frequently asked questions
- Who can refer a CTP matter?
- We welcome referrals from lawyers who do not practice in CTP, treatment providers, case managers, social workers, and other professionals involved in injury recovery and support.
- What matters are suitable for referral?
- Suitable referrals include liability disputes, threshold injury disputes, weekly payment/capacity issues, treatment refusals, WPI disputes, severe injury/lifetime care pathway matters, fatal accident family claims, and Nominal Defendant or uninsured vehicle matters.
- What should be included in a strong referral?
- A strong referral usually identifies the insurer decision being challenged, the deadline, the current treatment or work-capacity position, and the key supporting documents already available.
- How quickly do you triage referrals?
- Urgent referrals are prioritised. If there is an active insurer decision with short review deadlines, note that in the referral summary so we can escalate triage.
- What if the review deadline is less than 7 days away?
- Flag the referral as urgent and send the core pack immediately: decision letter, current certificate of capacity, key treating letter, and a short chronology. Missing reports can be filed as dated supplements so rights are preserved first.
- What if one insurer letter mixes treatment, weekly payments, and threshold issues?
- Treat it as parallel tracks rather than one blended dispute. Ask for issue-specific written reasons and separate decisions where possible, so one contested stream does not stall the whole claim.